Troubleshooting Help Center

Why does the mobile app log me out after a certain period of time?

Why am I being logged off all the time?

It’s telling me that I’ve reached my device limit

Can I log in to Music Choice on my Smart TV using my cable account?

My mobile app is frozen and/or I’m seeing a spinning wheel that won’t go away. How do I fix this?

How do I update my Music Choice email address?

My app is unable to stream or access music channels. How do I fix this?

App loads when I go to Music Channels on TV

What if I get a new Smart TV that is a different brand?

Why can’t I find my cable provider on the app login screen?

I selected “reset my password” but never received an email

The app is asking for a password but I’ve never had a password

I can only see Kids channels

My music video stops when the app is not open on my device

Why is there an advertisement on the screen?

Why doesn’t the fact on the screen always match with the artist whose song is being played?

Why is there no artist image displayed for certain artists?