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The app is asking for a password but I’ve never had a password

To keep your account secure, we are now requiring passwords instead of a PIN. Your password must consist of a minimum of 12 characters, including at least one letter, number, and special character.

If you have not yet set up your password:

  • Visit to log in using your profile’s email address and PIN.

  • Complete the "Upgrade your Account" form to set a password for your account.

If you forget your password, select “reset my password” on any login screen to receive a reset email.

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