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I subscribed to Music Choice+ but I can't watch it on TV

Xfinity Customers:

  • You may have been logged out of your profile that you set up your Music Choice+ account with. Re-log back in.

  • If you are logged in with your profile and Music Choice+ is still not accessable, check the status of your Music Choice+ subscription.

    After starting your Music Choice+ subscription (if it’s billed by Xfinity), you can check the details from the Apps & Subscription menu in Settings on your Xfinity X1 TV Box.

    You can say “Manage Music Choice” into your Xfinity Voice Remote, or go to Settings then Apps & Subscriptions.

Mediacom Customers:

  • Go to channel 496 and toggle to the Profiles tab at the top of your screen, then re-select your profile or another Music Choice+ activated profile

  • If this does not work, your profile may not be Music Choice+enabled. To add a profile to your Music Choice+ subscription, follow the following instructions:

    • Sign in to your Music Choice profile

    • Under My Extras, select Music Choice+

    • Select “Add someone to this plan”

    • Click on user you want to add

Note: If you don’t see the Profile you wish to add, return to your device (ex: Music Choice on TV, Music Choice mobile app) and log in with the new Profile. Refresh your Music Choice+ dashboard to see the Profile appear.

If your profile is Music Choice+ enabled and you are still not getting access:

  • Navigate to “Profiles” at the top of your screen and highlight your profile using your remote

  • Toggle down to the options below your profile and over to “Remove Profile From TV”DO NOT SELECT DELETE.

  • Confirm by selecting “Yes, Remove Profile”

  • Select “Add Profile” and follow the instructions to re-add your profile

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