I subscribed to Music Choice+ but I can't watch it on TV
You may have been logged out of your profile that you set up your Music Choice+ account with. Re-log back in.
If you are logged in with your profile and Music Choice+ is still not accessable, check the status of your Music Choice+ subscription.
After starting your Music Choice+ subscription (if it’s billed by Xfinity), you can check the details from the Apps & Subscription menu in Settings on your Xfinity X1 TV Box.
You can say “Manage Music Choice” into your Xfinity Voice Remote, or go to Settings then Apps & Subscriptions.
Go to channel 496 and toggle to the Profiles tab at the top of your screen, then re-select your profile or another Music Choice+ activated profile
If this does not work, your profile may not be Music Choice+enabled. To add a profile to your Music Choice+ subscription, follow the following instructions:
Sign in to your Music Choice profile
Under My Extras, select Music Choice+
Select “Add someone to this plan”
Click on user you want to add
Note: If you don’t see the Profile you wish to add, return to your device (ex: Music Choice on TV, Music Choice mobile app) and log in with the new Profile. Refresh your Music Choice+ dashboard to see the Profile appear.
If your profile is Music Choice+ enabled and you are still not getting access:
Navigate to “Profiles” at the top of your screen and highlight your profile using your remote
Toggle down to the options below your profile and over to “Remove Profile From TV”DO NOT SELECT DELETE.
Confirm by selecting “Yes, Remove Profile”
Select “Add Profile” and follow the instructions to re-add your profile